Refund / Return Policy
Refund Policy - the basics
Refund & Return Policy
​At 18 13th Avenue Art, we want you to be completely satisfied with your new landscape. Because we sell original, one-of-a-kind physical artworks, we have established the following guidelines:
​1. 7-Day Satisfaction Guarantee
​We want you to love your painting. If the piece does not fit your space as expected, you may request a return within 7 days of receiving the artwork.
-
​To be eligible for a return, the painting must be in the same condition that you received it.
-
​Any "Commissioned" or custom-made pieces are final sale and cannot be returned.
​2. Returns & Shipping Costs
-
​Return Shipping: Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.
-
​Local Returns: For customers in London, Ontario, we offer free in-person returns at our studio by appointment.
-
​Packaging: Art must be returned in its original packaging or equivalent professional-grade art packaging to ensure it is not damaged during transit.
​3. Damaged Items
​If your painting arrives damaged due to shipping, please contact us immediately at 1813thavenueart@gmail.com with photos of the damage and the packaging. We will work with the carrier to resolve the issue and ensure you are compensated or the piece is repaired/replaced where possible.
​4. Refunds
​Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7–10 business days.
​5. Non-Returnable Items
-
​Gift cards
-
​Commissioned/Custom artworks
-
​Items marked "Final Sale" or "Clearance"