Shipping Policy

​Thank you for supporting local art. Every painting from 18 13th Avenue Art is packaged with professional-grade materials to ensure it arrives at your home in pristine condition.

​1. Processing Times

• ​Original Paintings: Please allow 3–5 business days for us to securely pack and prepare your artwork for transit.

• ​Custom Commissions: Shipping timelines for commissions will be discussed individually upon completion of the piece.

​2. Shipping Rates & Methods

​We ship across Canada and the USA via Canada Post, UPS, or FedEx.

• ​Shipping Costs: Calculated at checkout based on the dimensions and weight of the artwork.

• ​Tracking: All shipments include a tracking number, which will be emailed to you as soon as the label is created.

• ​Signature Required: For your protection, all original paintings valued over $200 require a signature upon delivery.

​3. Local Pickup (London, Ontario)

​Avoid shipping fees by choosing "Local Pickup" at checkout.

• ​Pickups are available by appointment at our studio on 13th Avenue in London, ON.

• ​Once your order is ready, we will contact you via email to schedule a convenient time.

​4. Insurance & Damage

• ​Insurance: Every painting is shipped fully insured.

• ​In-Transit Damage: In the rare event that your art arrives damaged, please take photos of the exterior packaging and the artwork immediately. Contact us at 1813thavenueart@gmail.com within 48 hours so we can begin the insurance claim process.

​5. International Shipping

​For shipping outside of North America, please contact us directly for a custom quote.

 

Please note that buyers are responsible for any customs fees, import taxes or Tariffs that may apply.

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